FilofaxSHOP Frequently Asked Questions (FAQs)

I have purchased the wrong size, can I exchange it?

My Filofax Organiser is broken/damaged/faulty, is it covered under Filofax warranty?

How do I know what size Filofax Organiser I have?

How do I know what Filofax Refill I need?

Do you Ship internationally?

 

I have purchased the wrong size, can I exchange it?

Yes. If you have purchased the wrong size organiser or refill we are happy to exchange it. Simply send back:

-          the items

-          a note stating what you need and your order number

 

Returns can be sent to:

FilofaxSHOP

122 Balmain St

Richmond 3121

 

If you have any questions about your return, feel free to contact us first.

 

 

My Filofax Organiser is broken/damaged/faulty, is it covered under Filofax warranty?

All Filofax organisers and bags are covered by an International Filofax Warranty.

Synthetic and Non-Leather items are covered for 1 year from date of purchase.

Leather items are covered for 5 years from date of purchase.

 

Popular Non-Leather organisers – Domino, Metropol, Graphic, Bond, Urban

Popular Leather organisers – Finsbury, Classic, Finchely, Chameleon

 

How do I know what Filofax Organiser I have?

Filofax Organisers Filofax measure their organisers based on the size of refill used, therefore the actual organiser size may vary slightly between styles (and zipped versions will always be slightly larger)

The size and style will usually be embossed on the inside left-side of the organiser, i.e.

Where 'Metropol' is the style and 'Pocket' is the size.

 

How do I know what Filofax Refill I need?

Filofax Refills Filofax print the size and their style number on the left margin of all refills. We use the same code, with an F in front.

For Diary Refills, the last two digits refer to the year.

Where 'Personal' is the size, and '6842112' is the refill code, and the same refill for 2013 will be 6842113.

 

Refill Dimensions

Mini Organisers - use Mini Refills 67mm x 105mm, with 5 holes

Pocket Organisers - use Pocket Refills 81mm x 120mm with 6 holes

Personal Organisers - use Personal Refills 95mm x 171mm with 6 holes

Slim Organisers - use Personal Refills 95mm x 171mm with 6 holes

Compact Organisers - use Personal Refills 95mm x 171mm with 6 holes

A5 Organisers - use A5 Refills 148mm x 210mm with 6 holes

A4 Organisers - use A4 Refills 210mm x 297mm with 4 holes

 

Do you Ship internationally?

Yes. We use a number of freight suppliers to ensure we can offer the best price.

Australia – Freight Free (AusPost and StarTrack Express)

New Zealand - $9 Flat Rate (AusPost)

International – at Cost (International Post and FedEx)

 

For further assistance, please fill out the form below, or contact us directly on 03 9220 0597

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